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HOUSALY aims to make shipping and delivery as clear and straightforward as possible. Shipping methods, costs, and estimated delivery dates depend on the product, order size, destination, and delivery service selected. Estimated delivery information will be provided where available, and tracking details will be shared after shipment when supported by the carrier.
The shipping method depends on the size and type of the product and the delivery destination. Orders may be delivered by parcel carriers, freight carriers, local delivery providers, or other logistics services. Oversized furniture may require freight delivery or a scheduled delivery appointment.
Estimated delivery dates may be shown before purchase or provided after the order is confirmed. Once your order ships, tracking information will be provided when available. Delivery estimates may change because of carrier delays, customs clearance, weather, public holidays, port congestion, or other circumstances outside our reasonable control.
Shipping charges vary based on the destination, product size and weight, order quantity, and delivery method. Any applicable shipping charges will be shown at checkout or confirmed before the order is finalized. We aim to make shipping costs clear before payment.
When tracking is available, we will provide the tracking number and carrier information after your order leaves the warehouse or shipping facility. You can use this information to check the latest shipment status.
Please request an address change as soon as possible. If the order has not yet shipped, we may be able to update the delivery address. Once an item has shipped, the delivery address may no longer be changeable and additional carrier charges may apply.
If you need products from the same order delivered to different addresses, please confirm the arrangement before the order is finalized. Separate shipping charges or delivery arrangements may apply.
Please verify the delivery address and check around the delivery location, with household members, neighbors, building reception, or the carrier. If the shipment still cannot be located, the delivery issue can be reviewed based on the available tracking and carrier information.
Please inspect the package and product as soon as possible after delivery. If there is visible shipping damage, keep the packaging and take clear photos of the product, outer packaging, shipping label, and damaged areas. Damage or delivery-related product issues should be reported promptly so that an appropriate solution can be reviewed.
HOUSALY ships to selected countries and regions. Shipping availability depends on the destination, product, and available logistics service. If delivery to a destination is not available through standard checkout, alternative shipping arrangements may need to be confirmed separately.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region. Unless otherwise agreed, these charges are generally the responsibility of the customer.